FAQ'S
We hope that you can find the answer to your question here, however if you can't or would like to have a chat with us, Please contact us at Info@mystiknaga.com
Alternatively feel free to send your questions to us on instagram @mystiknaga we'd be happy to help!
Shipping & Delivery
We aim to ship all orders on the day they are received and your order should arrive within the time of the selected shipping option.
Shipping rates can vary depending on your region and are calculated at checkout.
Yes, we offer free next day delivery for orders over £75.
We offer free shipping on international orders over £150.
Yes - We now ship internationally.
We offer free shipping on international orders over £150.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within 28 days after the purchase is made.
When an order does not include free shipping, all return shipping costs are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
